Technical Account Manager - Cloud Infrastructure

• Program/Project Management

• Remote

• Permanent / Full Time

Job Title: Technical Account Manager - Cloud Infrastructure
Start Date: ASAP
Job Type: FTE
Location: Remote across USA/CAN
Time-zone: Eastern Standard Time

Job Description: 
We are seeking a highly motivated and sales-focused Technical Account Manager (TAM) to join our dynamic team. The TAM will play a critical role in supporting our sales efforts and ensuring the success of our customers’ technical journey throughout the sales lifecycle. The ideal candidate will have a strong background in cloud infrastructure, excellent communication skills, and a proven technical sales and technical account management track record. 

Responsibilities:

1. Sales Support & Enablement: Act as the sales team's primary technical point of contact, providing technical expertise and support throughout the sales process.
• Assist in the preparation and delivery of technical presentations and demonstrations.
• Understand customer requirements and provide appropriate technical solutions.
• Engage with potential customers to understand their business needs and technical requirements.
2. Customer Onboarding & Adoption: Ensure a smooth onboarding experience for new customers and assist in the adoption of cloud infrastructure solutions.
• Provide guidance and support in the implementation and configuration of cloud services.
• Facilitate training sessions and workshops to enhance customer understanding and proficiency.
3. Account Management: Build and maintain strong, long-lasting customer relationships.
• Regularly meet with customers to ensure their satisfaction and address any technical issues or concerns.
• Work closely with the sales team to identify upsell and cross-sell opportunities within existing accounts.
4. Technical Expertise: Stay up-to-date with the latest trends and developments in cloud infrastructure.
• Provide thought leadership and expert advice to customers and the sales team.
• Contribute to the development of best practices and technical documentation.
5. Collaboration & Communication: Work collaboratively with cross-functional teams, including sales, product management, and engineering.
• Ensure seamless communication between the customer and internal teams.
• Provide feedback from customers to the product and engineering teams to help shape future product developments.

Requirements: 

• Bachelor’s degree in computer science, Information Technology, or related field. 
• 3-5 years of experience in a technical account management or pre-sales engineering role, with a focus on cloud infrastructure. 
• Proven track record of achieving sales targets and driving customer success. 
• Strong technical background with a deep understanding of cloud services and architectures (e.g., AWS, Azure, Google Cloud). 
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences. 
• Customer-focused mindset with a strong ability to build and maintain relationships. 
• Ability to work independently and manage multiple accounts simultaneously. 
• Strong problem-solving skills and attention to detail. 

Nice to Have: 

• Relevant certifications in cloud infrastructure (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect). 
• Experience in a fast-paced startup environment.